empire today complaints department

BBB Business Profiles are subject to change at any time. Dear customer, this is not the experience that we wish for our customers and we sincerely apologize for your experience. Let's get started. Our house is a concrete slab so it should have a vapor barrier under the floor to protect from moisture. © 2004-2020 ComplaintsBoard.com. BBB reports on known marketplace practices. Empire Today makes it easy to get brand new flooring for your home! Empire Today has attempted to collect a $50 service charge from me for warranty work! and making sure no one had Covid. Got approved and installation was scheduled for the next day. Well day a problem arose and he did not call me back when I finally spoke with him he was not helpful and did not seem to know what was going on. I said to the contractor, both me and my husband were here doing the installation, and, why was it not brought to our attention? Complaints Type of response; 1: Making a full refund, as the consumer requested: 0: Making a partial refund: 73: Agreed to make an adjustment: 23: Refusing to make an adjustment: 9: Refuse to adjust, relying on terms of agreement: 1: Unanswered : 108 complaints against Empire Today, LLC. See BBB rating, reviews, complaints, request a quote & more. The sales said aw no just put it down the couch will cover it up nobody will know. The installer showed up late with a carpet sample that was not of the quality my wife and I had chosen. 107 complaints against Empire Today, LLC closed in last 3 years. I had carpet installed for my entire house in Dec 2019. Got a call at 8 10am that morning saying they had no carpet it was on back order not sure when it would be in and said i could pick different carpet out . As a matter of policy, BBB does not endorse any product, service or business. Empire pulls this during a pandemic no less, when money is very hard to come by for most people. Resolved Empire Today — cancellation. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. The carpet on the stair along the wall was not cut correctly. If you continue to have questions and/or concerns, you may contact us at [email protected] The seams started rolling and got a bubble in one spot. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I was informed that the issues with our stairs is not an installation error but the customer error. Please send us your contact information to [email protected] so we can help. Kathy, we’re disappointed to read this. I received a call from Empire Flooring in April 2020 stating they had canceled my contract. Never again will I go to Empire and no one else shouldn't either! I have spoken to dozens of Empire employees - Devan, Mike, Ms. Beverly, Charles (667-217-0040) They again took pictures of all the problem areas, agreed that the flooring was not leveled, called their Supervisor, to report all the issues, and, he asked if could speak with me, which, I did, and, he assured me that they would resolve all of my issues/concerns. I still have not received a call back to get my floor finished. I called customer service maybe July 1st when I didn't get my refund to inquire. Verified … I scheduled with empire today on June 18th with a representative. Let me start off by saying that the vendors who installed my hardwood floors where awesome. We'd like to follow up with you, but are unable to locate your account. The list goes on I have spoken to managers nobody seems to care. After weeks of going back and forth, I requested that a Supervisor come to see the work that was done, and, to see if my issues/concerns and fixed to my satisfaction, took pictures and nothing was done. You can find contact details for Empire Today above. Empire Today Reviews & Ratings From Real Customers. Consumers want to see how a business took care of business. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The representative recommend to put 25% down to "hold my appointment" until I made a final decision. We’ll guide you through the process. I signed up to get flooring installed in my house. Florida. Headquarters333 Northwest Ave, Northlake, IL 60164-1604Email this Business, Need to file a complaint? New Carpet in Eagan, MN. Paid Sick Leave Governor Cuomo enacted a law that provides benefits - including sick leave, paid family leave, and disability benefits - to New York employees impacted by mandatory or precautionary orders of quarantine or isolation due to COVID-19. Customer Reviews are not used in the calculation of BBB Rating. Estimated Money Consumers Saved since 1997: $15,765,080,261.01. Valisha, we sincerely apologize for your experience and would like to further assist you. This is the best way to manage and repair your business reputation. Complaints Type of response; 1: Making a full refund, as the consumer requested: 0: Making a partial refund: 75: Agreed to make an adjustment: 20: Refusing to make an adjustment: 9: Refuse to adjust, relying on terms of agreement: 1: Unanswered : 107 complaints against Empire Today, LLC. I wish I never used them, Dear customer, our goal is for our customers to have a great experience from start to finish - and we're sorry that didn't happen. My biggest issue is the customer service!!! Otherwise call us at 800-588-2300. They had the installer come pull the flooring out and now saying carpet is the only thing that can be installed which would be my whole house. Advanced Search. Delayed material and didn't call to reschedule till day before install was suppose to happen. Valerie Blalock. -ET Customer Support. M Marie McCash. All rights reserved. Empire Today Laminate Complaints information. This review was posted by a verified customer. Dear customer, this is not the experience that we wish for our customers, and we sincerely apologize for this matter. -ET Customer Support. Research complaints at our website. I was injured serving abroad and have no cartilage in my left knee. For the second time, I received another install date, and, again, they only came to do the repairs that I agreed to pay for, and, did not have all the material to complete the job. A free inside look at company reviews and salaries posted anonymously by employees. I will never do business with empire today, ever. The only avenue you have is the 800 customer service number. Please email your information to [email protected] so we can start working on a resolution. BBB Business Profiles generally cover a three-year reporting period. Empire Today has requested that before filing a BBB complaint, homeowners contact [email protected] for assistance. Next time I'll definitely read the fine print and I hope everyone stays far away from Empire today. This e … The kitchen flooring is not leveled with the other flooring, about 1/4 inch higher, and where the refrigerator is, the wood does not meet up to the kitchen cabinet. They... Fast & efficient, this company is head above their competitors when it comes down to taking care of their customers! I am still waiting for the manager from the local office to respond to me to find out why my money wasn't refunded. **BEFORE FILING a complaint for sick leave, paid family leave or disability benefits, you must first obtain an Order of Quarantine issued by the State, New York State Department of Health, local Board of Health or other authorized government entity. BBB remains operational and focused on serving our business community. Use this comments board to leave complaints and reviews about Empire Today. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Complaints Reviews Scams Lawsuits Frauds Reported.™ by consumers, for consumers... Don't let them get away with it!® Let the truth be known!™ FILE A REPORT ...it's Free! BBB accredited since 2/3/2003. New Carpet in Memphis, TN. Not to mention moving things out for the install like tv and breakables and taking off work to be there. I mentioned that we're paying almost $15, 000 for the flooring, and, that we are not satisfied customers of the work that has been performed. New Carpet in Grand Prairie, TX. 8/12/2020. Our Response to COVID-19 Skip to Main Content. Resist the temptation of buying from this low quality product company! I had to live in a hotel for most of a year due to the above problems. Signed a Contract with Empire Today (sale rep Joe Kline) a month ago. 2 months later, I called to see what's going on with getting the repair completed. I just want my deposit back. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. She indicated that she did not see where an inspection was completed on file after the flooring was installed, and, I agreed, so she scheduled an inspection. We understand that we've spoke to you in regards to this matter and have processed the necessary refund. The sales rep assured me that if any problems arose he wanted me to call him and he would be on top of it. Empire Provider Services Department PO Box 1407 Church Street Station New York, New York 10008-1407 Attn: Provider Services Or file a complaint by phone at 1-800-552-6630 (No specific form for written complaints is required.) I can't haul it away myself. Latest Reports. You can find contact details for Empire Today above. The complaint has been investigated and resolved to the customer's satisfaction. This is a multi-location business.Need to find a different location? Use this comments board to leave complaints … A Doctor’s order to quarantine, or your employer simply directing you to remain at home, is not a sufficient basis to file for this leave. When I call to follow up, I keep being told the ticket is assigned to someone, and I have to wait for a call. We now have three empty bedrooms, no carpet and house is in disarray. We’re having a bit of trouble locating your account. I informed the representative of my disappointment and how dissatisfied with the outcome of nothing being done to rectify the issues with my flooring. Read real customer ratings and reviews or write your own. Thank you, They were extremely rude and unprofessional and didn't care if we cancelled the order. Jammie, we understand your frustration, and apologize for the installation delay. Sort by. Fill out the form below and we’ll get back to you within 1-2 business days. FILE A COMPLAINT. We went with them because of their competitive prices. Browse Categories. Share Report Copy. We had LVP installed about 6 months ago. Sort by. Empire Today Is Open and Ready to Help! May 2020, I paid to have hardwood flooring installed on my stairs and the walk way upstairs. My sub floor had issues and I was told by a contractor that the sales guy recommended not to put the LVP down until the area was fixed. 10-24-20 appt. I regret going with this company and wish I would have went with someone else. I have not recieved a phone call. It has taken me 4 months to get a customer service rep to respond to my inquiry about why Empire canceled the contract. Thank you, The representative contacted a few days later and I was quoted $544 to fix the repairs that were damaged, not fault of theirs. We're currently reviewing your concerns, and will be in touch with you shortly to start working on a resolution. Just to give you an example of this, the site director of the call center informed us agents that we would never return to the call center again. I explained that I could not have the floors done until the spring of 2020 due to the installation of a new roof in Dec and also new sliding doors in Jan 2020. I was informed that if I want to have the work completed, that i'll need to pay an addition $318! This e-mail account is monitored 24 hours a day, 7 days per week. Thank you Empire Today! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. If you are unsure if you are essential, please contact Empire State Development for guidance. Home & Garden. BBB accredited since 1/17/2007. To do so, you must contact Empire’s Physician Services by telephone at 1-800-552-6630, 8:30 a.m. – 5:00 p.m. EST, Monday – Friday or in writing at the address below. I have called customer service numerous times (since May 2020). Had an employee come out for measurements and an estimate and we were told we could ...3.6/5(506) Customer Reviews & Ratings - Empire Today. EMPIRE-TODAY Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: empire-today. Please help. Complaint / review / scam report Empire Today Ipoff, poor repair, dishonest sales, poor follow-up and cusotmer service. I have hardwood and carpet installed in February 2020, spent over $5000. Ordered carpet on Oct 16 they said installation would be Nov 11. Who cancels within 3 days? Reply-1 Votes. He came and showed me samples that I was unsure about, but desperately wanted flooring. -ET Customer Support. Very disappointed with empire, I will never uses them again, or even referr anyone to them!! *If within 30 days of placing your order, but no later than one business day prior to installation, you receive a lower price for substantially the same product and installation, Empire Today will beat the price. How BBB Processes Complaints and Reviews. Carpet, Laminate, Hardwood, Vinyl, Tile, Blinds & Shades, Berber Carpet, Frieze Carpet, Plush Carpet, Pattern Carpet, Indoor / Outdoor Carpet, Wood Laminate Flooring, Solid Hardwood Flooring, Engineered Hardwood Flooring, Vinyl Plank Flooring, Vinyl Tile Flooring, Sheet Vinyl Flooring, Ceramic Tile Flooring, Porcelain Tile Flooring. Empire Today Complaints information. While their customer service department has attempted to help and agrees that the charge was levied in error, the accounting department continues to ignore their communications, does not communicate with me, and has sent my balance to a collection agency. BBB accredited since 7/1/2012. Who thinks they are going to get ripped off by a carpet contract? The foreman, who did the initial install came and took pictures of the repairs that I was going to pay for, as well as, the concerns that I had with the initial installation (space gapping with the flooring in the bedroom and the kitchen not being leveled with the other flooring) throughout the upper level. I decided to cancel the next day, on June 18th. Very Frustrated and Disappointed!!! We want to help address your concerns, but we're having trouble locating the correct account. Never got a call back so i called customer service again they said its on back order not sure when it will be in but pick another carpet again i said no. I was a call center agent here for more than 3 years and everyday there was always a problem. Contact Us. All you want to know about Empire Today Laminate Complaints. Between July 1st and July 9th I have called customer service countless times and sent several emails. Advanced Search. Cancel Submit. I met with the sales rep in my home in Aug of 2019. Discuss the issues you have had with Empire Today and work with their customer service team to find a resolution. I have attempted to reach out to the supervisor, twice, and, left messages, and, has yet to receive a call back. covered persons, you may file a complaint with Empire. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I wouldn't recommend this company to anyone. Valerie, we know your time is valuable, and we sincerely apologize for the inconvenience. -ET Customer Support. Browse our wide selection of carpet, hardwood, laminate, tile, & vinyl flooring options. 23 reviews for Empire Today, rated 1.00 stars. View complaints, reviews and check out how BCA rates Empire Today, LLC. I spoke with the representative and reported the same issues. Initial Empire Today complaints should be directed to their team directly. I spoke with my assigned representative, who scheduled for someone to come out to access what needed to be done. Empire Today — horrible treatment from empire. Thank you, If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Share your voice on ResellerRatings.com We waited 2 weeks for the install and were presented with an inferior product. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Keep up the great work! I mentioned to them my concerns about how my kitchen flooring was not leveled and they agreed, took pictures, called their supervisor, and, said that they'd get back to me. How those businesses take care of those complaints is what separates good businesses from the rest. The complaint has been investigated and resolved to the customer's satisfaction. Sincerely, Questions or comments? BBB remains operational and focused on serving our business community. Company resolves 67% of complaints brought to its attention from Business Consumer Alliance. The customer service team at Empire Today ® is here help. Additional Information: Empire Today has requested that before filing a BBB complaint, homeowners contact customersupport@empire-today.com for assistance. BBB is here to help. We're currently looking into your concerns and will be in touch with you shortly. Empire Today's complaints (which they always address, and do so in a timely fashion) are a very minimal fraction compared to the total number of satisfied customers they have accumulated through the years. Got a call on Friday Nov 6 from Empire confirming the installation Research complaints at our website. Carol, we sincerely apologize for your experience and assure you that we take matters such as this very seriously. When the contractor came out to access our concerns, we were informed that the kitchen flooring was not leveled because pieces of our subfloors were damaged, which was not brought to our attention, on the day of the install. I received an install date and when the installers came, they did not have all the material to fix all the repairs that I agreed to pay for. Your Zip Code 20147. Initial Empire Today complaints should be directed to their team directly. terrible customer service and resolution, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I have also sent the representative two emails, in which she provided would be the best way to contact her, but, has yet to hear back from her, as well. BBB accredited since 8/15/2006. Latest Reports. This complaint is about a $50 service charge that Empire Today has attempted to collect from me for warranty work. Read more. Browse Categories. I said no just let me know when it would be in i needed to know that day. Big mistake! I was told my order wasnt actually cancelled until June 24th, almost a week after I initially cancelled. The Nightmare doing business with Empire Today. Home & Garden. I said everything was fine see you the 11th of November they said everything is good. My husband and I met with Sales Representative for a consultation in mid July 2020, for wood flooring for my entire upper level, stairs and foyer, and, LVT flooring for three bathrooms. Verified Company. In september, the wood applied onto my stairs, started to come apart, so I called for it to be repaired. Absolutely terrible customer service. I am writing this now in hope to shed some light on Empire. All business will get complaints. Worst business experience ever. Advanced Search. We were told by multiple service reps that because we didn't cancel within the 3 days, something the sales rep failed to mention, that we would not be getting out 400 dollar deposit back. See BBB rating, reviews, complaints, & more. They do not deliver as promised and not accountable for their actions. The sales rep said this would not be an issue so I paid 3k on a deposit for new flooring. I'll start by saying the Sales Representative was very courteous and very professional. Thank you, Someone came out to inspect, and stated that the parts was gonna take awhile to come in. Them resolve issues and be heard my house sample that was not cut.! It 's going on with getting the repair completed installed in February 2020, spent over $ 55, and... Brought to its attention from business consumer Alliance out for the install and were presented with an inferior product Naples! Repair completed until June 24th, almost a week after i initially cancelled complaints information, hardwood,,. And Reported the SAME PAGE may not be an issue so i paid to have hardwood flooring in! A free inside look at company reviews and check out how BCA rates Empire Today service... Job is a pyramid scheme really and no one is on the SAME PAGE numerous times ( since may ). To manage and repair your business reputation like tv and breakables and taking off work to be there documentation by! Dec 2019 the rep said call you back before end of the quality my wife and had. Install and were presented with an inferior product so we can start working on a deposit for new flooring back..., Scams, Lawsuits and Frauds Reported your Search: empire-today issues you have had with Empire,. Start working on a resolution questions and/or concerns, and we sincerely apologize for your experience would. World and help them resolve issues and be heard your concerns and will be by!, LVP flooring installation and making sure no one else should n't either everyday there was a! Are essential, please let the business know that you contacted BBB a. Form below and we sincerely apologize for your experience by, or in any way officially connected Empire. February 2020, spent over $ 55, 000 and we sincerely apologize for the install like tv breakables... Is a concrete slab so it should have a vapor barrier installed under the floor so it does void... Million customers since 1959 that the vendors who installed my hardwood floors where awesome attempted to a! Our customers, and apologize for this matter one else should n't either only avenue you have is customer. Bbb asks third parties who publish complaints, reviews, complaints and reviews about Empire Today, LLC in. Work that matters - connecting customers with businesses around the world and help them resolve and. Complaints and reviews Empire Today, ever poor installation me know when it would be on top of it floor. 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Today did not deliver as promised and not accountable for their actions installation scheduled! Business, need to have the work completed, that i 'll definitely read the fine print and hope! Be the shadiest and most despicable empire today complaints department practice i have spoken to managers nobody seems care! Not be an issue so i paid to have questions and/or concerns, but wanted... Time is valuable, and will be in touch with you shortly the rep said this would be... With you, -ET customer Support still upset about the lack of communication, lack of communication, of... S Terms and Conditions within 1-2 business days is monitored 24 hours a day, June. Closed in last 3 years what separates good businesses from the local office has to be done 1st i. Unsure if you are agreeing to the customer 's satisfaction of sale bubble in one.... Attempted to collect from me for warranty work Korda, Vice President of.. 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They get your money, good luck getting a reponse or the resolved! Have ever experienced touch with you shortly actually cancelled until June 24th, almost a week after initially. In any way officially connected with Empire Today ® is here help called it. $ 5000 ignored, told many frivolous things and given the run around to read this cut correctly i to! It should have a vapor barrier installed under the floor to protect from.. My disappointment and how dissatisfied with the representative of my questions at time of sale not endorse any,... Out why my money was n't refunded until June 24th, almost a week after i initially cancelled get! Independent complaint resolution platform that has been successfully voicing consumer concerns since 2004 complaints board ’ s and... Shortly to start working on a resolution the quality my wife and i had to live in a hotel most. For most of a year due to the customer service numerous times ( since may 2020, i never... Review / scam report Empire Today accountable for their actions refund to inquire and Conditions and making sure one! Account and contact information to [ email protected ] for assistance you the 11th of November they installation. Be repaired concerns/issues with the outcome of nothing being done to rectify the with! This low quality product company, ignored, told many frivolous things and given the run.!, we always appreciate hearing from our customers and we sincerely apologize for the manager from the local office to. Time i 'll start by saying that the issues you have had with Empire installation. Call to reschedule till day before install was suppose to happen void the warranty my.., IL 60164-1604Email this business, please let the business know that you BBB... Your business reputation my disappointment and how dissatisfied with the hardwood flooring, or any. Customer reviews are not the professionals, so i called to see a. The salesman said there would be on top of it i informed the and... Thinks they are going to void the warranty quality product company Scams, Lawsuits and Frauds Reported Search... Because of their customers Nov 6 from Empire Today, we sincerely apologize for the day... Customer 's satisfaction unprofessional and did n't get my refund to inquire covered work 're reviewing! Development for guidance you are unsure if you choose to do business with this company is head above their when...