I had fantastic customer service from Mila when it came to choosing my flooring and what I ultimately chose was comparable to what I was looking at from competitors when it came to quality and WLT. Retail Light Fixtures in Chico, CA. Understand this product is not "select" grade but most planks are in black tone is a total surprise to me as it's totally different than what shown on their website for this product.I am ok with natural character on yellow or brown but not blackened pattern.Besides 2 out of 18 cartons are damaged with 9 damaged planks upon delivery.Builddirect replied they can refund those damaged planks which is nice (not get refund yet).During installation, I find 6 more planks have defects including long crack line, damaged tongues, big hollow hole on the back.My suggestion is don't buy standard grade maple from builddirect. I received no information. water stains everywhere scratches everywhere it was suppose to be scratch proof. Shortly after installing our beautiful floors we were victims of the Camp Fire losing our home! I thought that I was going to have a problem with the flooring do to the new lumber smell that came off the flooring. | Discount Computer Depot I've been meaning to make a review for them for so long now but I got busy with our whole home renovation, even after 2 years I called them up about my purchase from years ago, they did not hesitate to help me out! My installer thought the flooring seemed easily scratched, so I contacted a lab to test the hardness of the flooring. Build Direct has a presence only on the internet and does not offer any retail locations in the USA. Their customer service was awesome and products are just as described. I couldn't be more satisfied with the product. I thank you for being honest and real. So I ran over and sent them pictures. I have recommended build direct to family and friends. If there is anything else we can help you with please let us know. I let it sit for almost two weeks and started laying the floor. Everything is as described in the ad. The price for the three extra boxes went back up to $4.99/sq ft. Have a wonderful day. Hiding negative complaints is only a Band-Aid. Faucet experts available. Within an hour of speaking to her, she was able to contact me letting me know when the flooring would be delivered as well as how it would be delivered (I asked to have them delivered near the garage). I've never been so happy with the customer service I've gotten from any company until I found them. You can message us your contact details privately, or reach us via email at customerservice@builddirect.com, at your earliest convenience. If we have team members that don’t embody our values, I want our team to take ownership and have these difficult yet open conversations to affect a positive change. ● Sell: BuildDirect.com/seller I sent photos of the broken tiles and they refunded a portion and replaced a portion just like I asked. Without recourse I paid the higher price ($4.99/sq ft) for the additional three boxes Plus shipping. Terrible process. I went to the house and verified that they were uneven, leaving gaps in between on the sides and the tops and bottoms. Find out how you can contact us online and offline by visiting our website today. The customer service was over the top with providing us with many samples and follow up phone calls/emails. Direct Build, Inc, 34050 Judge Orr Rd, Calhan, CO holds a General C license according to the Douglas County license board. The one real problem was that one plank had a long (over footlong) crack in it, and my contractor installed it. Mila from build direct was the best to work with. Im contemating throwing the stuff away since there are no returns on the bull nose stair. Also, the specific flooring I initially wanted was out-of-stock. Steel buildings and metal buildings are used as carports, workshops, homes, commercial, churches, sheds, barns, agricultural steel buildings, RV, garages, storage and farm buildings. We have searched all over for the Vinyl Plank flooring that we want. I would recommend them to anyone looking to upgrade their home. Let back up we took are carpet and tile up first which was a huge job my husband son and I. We couldn't be happier with it.Thanks Mila for your patience and help through the ordering process.Bill. Find other players that match your experience level, interests, or playstyle, and build a community you can drop in with again and again. I will likely have to pay tens of thousands of dollars to rip out the defective flooring and reinstall new flooring, since build direct does not support their product, and their product is defective. They have samples that they will overnight to you for free, and they have VERY affordable flooring (hardwood engineered starting at $1.99!) We hope you enjoy your new floors! Initial Champion Home Builders complaints should be directed to their team directly. BuildDirect has a consumer rating of 3.79 stars from 30 reviews indicating that most customers are generally satisfied with their purchases. That was a breathtaking, I bought 800.00 in tile a month ago never came they said there delivered to wrong customer wont process refund logistic manager is a jerk stay away save your money and time and anguish. Our order showed up 2 days early. I had to keep contacting the person who helped me place the order. Thanks so much for the great review, Melvin! When presented with the test results, Build Direct said that the scratching and gouging I am seeing in the flooring is excluded by the warranty (scratching in high traffic areas), without addressing that the flooring is materially different than what was advertised. Dabblers today normally receive their first does six star testosterone work when they are young. BuildDirect Customer Service, Gain trust and grow your business with customer reviews, BuildDirect is the innovative platform for purchasing and selling quality home improvement materials online. I bombarded her with questions as I've got a new apartment and was wondering what would suit best for it. Then the remainder of my order which they took was out of stock. Build Direct Hardwood Flooring Review. It took a few days for them to replace that- but that pushed back my construction timing and when it was delivered it was to the wrong address and again without a signature. This was my first time ordering floors from BuildDirect, and because of Cindy I will check them out for floors in the future. I was then told to pick out another floor and "price was not an issue." The product was easy to work with, looked really nice (but I wouldn't install in my own home because the color shows dirt too easily), nice to cut. Great experience. BBB accredited since 9/21/2007. We’re so happy to hear that you are enjoying your new siding and flooring. Welcome to Rentshield Direct Protecting your business and home With nearly 15 years’ experience in getting the right tenants into the right properties, we pride ourselves on providing quality, thorough referencing at fair prices, with customer service that simply can’t be topped. (inside joke people) Thanks. I purchased 20 desktop machines in the last 3 years from Tiger Direct. Hurricane rated steel building. Build a better squad with the new Clubs feature. BuildDirect reviews (www.builddirect.com): Run far away from BuildDirect. ● Ship: GatewaySupplyChain.com. ● Gateway Supply Chain: The first anywhere-to-the-home supply chain for heavy and bulky goods that equips manufacturers, distributors, and retailers with efficient and cost-effective shipping solutions to move their products from anywhere in the world, to locations across North America. 84 BuildDirect reviews. I am extremely happy with the services provided and with my flooring. We use cookies for analytics, personalization, and ads. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! After measuring everything and calculating the costs, we were ready to order. Hi Timothy, as we've previously reached out, we want to reiterate that we would like the opportunity to address your concerns, but have not been able to connect. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Horrible customer service. As a General Contractor it is wonderful to use this source. It wasnt by any means a perfect subfloor, but it was adequate. Reported the issue to BuildDirect with pictures. DO NOT ORDER FROM THIS COMPANY OR BELIEVE A WORD THEY TELL YOU! How those businesses take care of those complaints is what separates good businesses from the rest. Responsive and helpful. Overview Learn about Reviews.co.uk solutions Company Reviews Past customers reviews build trust in your company Product Reviews Increase conversion & sell more with product reviews Local Reviews Gain control over your local reviews and reputation Influence New Identify & engage with influential customers Get out there, find your club, and rise together! 3 days after is was supposed to arrive, I called to find out the shipping status. Floor is beautiful. Two thumbs up!! Company profile page for Builddirect.com Technologies Inc including stock price, company news, press releases, executives, board members, and contact information Build Direct will … No one anticipates issues with delivery, but it happens, and Build Direct didn't help with it at all, specifically: 1) they issued an incorrect tracking #, 2) when the incorrect # was pointed out they said at 10:30 they would look into it (this is the day of delivery) and when I hadn't heard by 3:00pm had to follow up. My contractor got through a few boards and phoned me up to say the quality was awful. I had both good and bad experiences with BuildDirect’s products and the services departments. Then the floor was delivered. Some of the product was usable. Learn how to stay safe during COVID-19 in our new guide: Very happy with my first order, will order again. In October 1999, BuildDirect co-founders Jeff Booth and Rob Banks wanted to simplify the home improvement industry and give the power of choice back to the homeowner and home improvement professional. I’m really happy we we called Build Direct. I called Mila, who processed and helped me with my order and told her what was going on and within 1 hour I had a call back from a Cindy who had arranged a 3rd party carrier to pick up my order and get it delivered to my house before the date I needed it. Do not repeat my mistake; Do not buy from BuildDirect. Model VIEW ALL OUR CURRENT MODELS IN STOCK BELOW OR FILTER BY: All. Fed-ex was culpable for a LOT but Build Direct contracts with them and was the place I did business with so I'm disappointed that they shunted the brunt of the issue to freight when they didn't do enough (or it seems anything) on their end to help with the delivery the day of arrival. Now I am confused. Very long story short, I ordered over 3000 sq ft of flooring and paid for it. Make your own ultimate hybrid mattress with our discounted pocket coil and latex and save big $$$ Not to mention my financial loss for the days my house sits idle. How to make a complaint about our level of service or information on the Companies House register. Product worked great with several go backs to tighten planks. We had ordered this flooring twice-remodeled house twice, then the fire, We order vynil plank flooring from them the delivery went great. Construction jobs run on a timeline and the lack of follow up and communication which my order had still warrants a very generous 1-star review. First of all the product looks beautiful in our kitchen- but what impressed me the most was the customer service. We purchased 34 boxes of the Vesdura…. -Kyle L. https://www.builddirect.com/p/Takla-Porcelain-Tile-Liberty-Series-Made-in-USA--10094438. Discount surplus steel buildings pre-engineered, pre-fabricated steel building easy to build. When I had an issue about my purchase, I only have to call and they respond and go above and beyond to rectify any problems. See what employees say about what it's like to work at BuildDirect. Call or order online. Had hand unload the truck...which came a week late after getting calls from 2 different shipping companies. Same day sure but definitely not the same delivery window.Renovations are stressful and you want a company that can support you every step of the way. Unlike other online dealers the company does have larger minimum orders that rules out covering a small dining room or kitchen for example. She helped to make the online purchase feel easy and secure. Amazing product, and fast samples. Build direct sells Chinese mostly. Now I am stuck with a floor plank with an over-a-foot long crack right in the entry way of my living room. It came out bomb and I'm really loving my place now! Build Direct has amazing customer service, they work with you to find whatever you need, at whatever price point you need. GREAT CUSTOMER SERVICE !!! If we have team members that don’t embody our values, I want our team to take ownership and have these difficult yet open conversations to affect a positive change. Customer Viewpoint Ratings and Reviews close Customer Viewpoint Ratings and Reviews. Build it is a full service builder’s merchant offering expert advice and the best product ranges for all your hardware and building requirements. Hi Norman, thanks so much for the positive feedback (and for recommending BuildDirect to family and friends). I'm sure that you remember just how I felt about ordering something so expensive of the internet. First had it installed in two rooms downstairs and liked it so much that I then had it installed throughout my entire second floor. Buliddirect.com was so great to work with. Myself and the exec team are working hard to build a culture of safety to speak your mind and to build trust – it is our #1 value. This flooring is beautiful and it is everything that you promised that it would be. The good experience ended once my order shipped. 2) take everything you hear from a 'box store' with a grain of salt. Reviews BuildDirect. NEVER EVER BUY FROM THIS COMPANY! However, finding the right contractor to install the product was a bit tricky. She then gave me someone else's number who stated he would get back to me. They are extremely organized and keep you posted throughout the process on what to expect from a timing basis. Short-term rental hosts are launching their own direct-booking websites in an effort to diversify their business after years of mounting frustrations with companies such as Airbnb. My contractor should take the responsibility for this; but who would expect a long crack in a premiere grade wood flooring? They blamed me for not ordering a sample and even though my boxes of tiles were labeled as "sande grey" rather than the "slate grey." 232K likes. Update on September 1:Builddirect has excellent customer service.They respond and listen promptly (total 7 replies from customer service team Stefan in few days) and try very hard to resolve the issue with me.I received 6 more cartons free of charge yesterday to replace the blackened planks.They told me will update the photos of this product on their website to reflect the true look of nature character maple planks.I will purchase hardwood floor from builddirect in the future but I will choose "select" grade to avoid "surprise".Original review:I bought 18 cartons of Jasper solid maple hardwood floor:Natural Character / Maple / Standard / 5" / Smooth.There are 8 beautiful photos of this maple hardwood planks associated with it on their website.Upon delivery, I found most planks have long and ugly blackened stripes. Then, we ran out of material. Don't you dare buy from Build Direct until you've read this review and some of the complaints against Build Direct. After they reached out to their distributor, they informed me that "sande grey" was the same product as "slate grey" even though the colors are completely different than what they have advertised on their website. Thanks for the great review, Michael. Hell yeah! Build Direct also followed up multiple times to ensure we were happy with the order. I purchased about 35 boxes of Vesdura vinyl laminate for a house we had in the US. I already had a moister reader waiting for this delivery and I hit the load at random spots. BuildDirect ranks 6th among Flooring sites. We’re in this together! Mila thank you for bearing with me. Does build direct work with individuals as well as businesses? Home Reviews ... BuildDirect.com … Super kind and great service. Reviews BuildDirect. Email your complaint to Companies House. Just need to get photos and lots more photos. Well it's not it looks horrible it's a nightmare it has never looked good since we put it down I'm am sick over this. Very satisfied. I recommend ordering a free sample before placing an order, but I will say that this company wants to do right by their customers. Share your voice on ResellerRatings.com Hiding negative complaints is only a Band-Aid. Multiple shipping errors. Worked with Mila Quinn,, who was friendly, knowledgeable, and easy to contact. It is not a lot of money, but I would have felt better if I could have at least spoken with the manager to resolve the problem. ... Is It Home Improvement Savings Scam Or Not? Well you proved me wrong and please feel free to use us as a reference for Build Direct and yourself! I am giving them 2 stars because they did communicate well - I always received prompt replies and follow up emails. 3, Report #810732 . Salaries, reviews and more - all posted by employees working at BuildDirect. My installer said he liked the Quality. Some of the people were very efficient and helpful, but some were not. to gorgeous exotics. Learn how to stay safe during COVID-19 in our new guide: Tip for consumers: Compare your samples to samples from Lumber Liquidators - and you will definitely see the difference. Build Direct refuses to honor their warranty, and instead has only offered to sell me DIFFERENT wood at a discount. Thank you so much, Renee! I highly recommend! 85 BuildDirect reviews. 91 reviews for FaucetDirect.com / Build.com Inc, rated 1.00 stars. It came out bomb and I are even happier with you as a reference for build your mattress... Floor is gorgeous are reasonable and because of Cindy I will not to! Not be available within my time frame, offered some similar options hesitate to buy from them again deflected responsibility! Over footlong ) crack in a Premiere grade wood flooring us via email he! 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